Privacy Policy

Kauri Health Clinic is committed to protecting your privacy. This page explains, in general terms, how we handle the personal and health information you share with us. It is provided for information only and does not form part of any contract.

Information we collect. When you contact us, book a consultation, or attend the clinic, we may collect details such as your name, contact information, appointment preferences, and the health information you choose to share. This information is used to arrange and provide your care and to communicate with you about your appointment.

How we use your information. We use your information to schedule and deliver care, respond to your enquiries, and maintain accurate clinical records. Health information is treated as confidential and is shared only with people directly involved in your care, or where required or permitted by law.

Messaging platforms. If you contact us through LINE or another messaging service, your message is handled in accordance with that platform's own terms and privacy policy in addition to ours.

Data retention and security. We retain records for as long as necessary to provide care and to meet legal and professional obligations, and we take reasonable measures to keep your information secure.

Your choices. You may contact us to ask about the information we hold about you or to update your contact preferences.

Contact. For any privacy question, message us on LINE at @kaurihealth.clinic or speak with our team at the clinic.